Buyer can return items for a prompt credit within 14 days of the transaction. You must contact us via the original email used when placing your order and original sales receipt order # for us to research order information before we respond. We will not respond to random emails without the above information. Our orders are shipped from numerous locations therefore order cancellation must be done before labels are printed to avoid the shipping charges.
All returns must have our RMA# issued by us and with the signature required on return. No refund without both.
However, to qualify for a refund it’s important that all original packaging is returned and not been used. This includes the box, packing materials, instruction manuals or anything that was included from the factory. These items must be in good condition. We may not be able to accept a return if one or all of these materials are missing or damaged.
The original shipping and handling charges on all orders are not refundable and a 35% restocking charge will be applied to all returns. No refund without RMA#.
Free Shipping items returned will be charged the cost of shipping the product to the customer. The customer will pay all return shipping costs. Special order items are non-returnable.
Special Order and Replacement Part items are marked in description and ships direct from the factory. There is no return on Special Order or Replacement Part Items.
Replacement Parts. No Return On Replacement Parts.
The buyer must have a return merchandise authorization number RMA before you send your package back. DRP Tools will not take back merchandise after being used unless a manufacturing defect. No exceptions.
The product will be tested for a defect if none found the product will be returned to the buyer. Send your package via FedEx with signature required, prepaid, insured, traceable method to the address given to return the product with RMA#. All returns must be made within 14 days from shipment. After 14 days the transaction is complete with no returns.
After reading this contact us via email using [email protected] with your order# for an RMA# and instructions on where to ship your return. Note: We must receive your return within 14 days of shipment. No exceptions.
We reserve the right to cancel any order with a full refund.
Thank You DRP Tools LLC