Believe it. We started offering expedited shipping for our DRPTools.com website with the start of DRPFastShip.com with a real person monitoring the complete process a little over a year ago. Our first year has shown the need of good customer service. We have enacted processes to give our customer the information they need in a timely. Orders that needed that human handling has helped many of our contractors. As we continue into our second year we will start offering new product lines from the customer feedback we are now gathering.